GENERAL RULES

Per government regulations waiting rooms and lounge areas are closed. You must wait outside until the time of your appointment.

Client temperatures will be checked via touchless thermometer at check-in. Anyone with a temperature over 100.4 will be asked to reschedule.

Due to limited capacity, our cancellation policy has been changed to require 48 hours’ notice to avoid charges.

Please stay home if you are not feeling well or have a temperature above 100.4. You will not be charged for late cancellations if you are not feeling well.

We will be servicing appointments only. We will not be accepting walk-ins until further notice.

The 4th & 5th floors will be closed until Phase 2’s opening date.

Coats/bags will not be taken by the desk staff until further notice.

No beverages, snacks or magazines will be available until further notice.

A COVID Safety + Protection fee of 5% will be added per service.

You cannot wait for other clients. You can only be in the salon during your service time. No guests are allowed to come with you for your appointment.

Mondays + Tuesdays we have extended our hours to accommodate client services and will be open until 9pm.

In compliance with state guidelines, if coming from any state other than the northeastern states, you must self-quarantine for 14 days before visiting our facilities.

SALON

All stylists have been Barbicide + Barbicide Covid-19 certified

All stylists will wear the following: masks, face shields/protective eyewear, gloves + disposable aprons. These will be changed in between each client.

All clients will be given disposable capes

Dividers have been installed in between shampoo chairs.

Hand sanitizer has been placed throughout salon.

We have upgraded our OSHA approved Tool disinfectant.

Clients will stay in the stylist’s station throughout their appointment including color processing time, with the only exception of their shampoo experience.

SPA

Client masks will be worn when spa services are being performed except during facial treatments and hair removal of the lower face area.

Whenever possible, an acrylic shield will be used to form a barrier between you and the technician, including nail services.

Our technicians will wear new/clean PPE with each client.

Our heated treatment table pads have been covered so that we can continue to offer a heated treatment table for those of you who prefer such.

We will use disposable spa wear and linens in services wherever possible.

Until further notice, we have eliminated the use of heated hand mitts and foot booties.

Couples massages will be available at a later date TBD.

Our Locker Rooms are set up for social distancing, however, the steam rooms will not be available until Phase 4.

Our Virtual Mediation services will be limited to two people at a time to maintain social distancing.

Our Salt Cave bookings will be for one person at a time, except in cases of groups with a limit of 4.

Due to state regulations, our Sauna, Experience Room, Fireside Lounge and Relaxation Lounge will remain closed and will reopen in Phase 4.

We have added signage and floor markings to assist with keeping all of us socially distanced, whenever possible.

Until further notice, we will not be offering spa lunches.

Paperless intake forms coming soon!

GUEST RELATIONS

Masks are mandatory for all Guest Relations team members.

Check out options: Apple Pay or we will charge the credit card on file.

Gratuities: Venmo will be encouraged and recommended for gratuities.

Receipts: Will be sent via email only, paper receipts are no longer available.

Plexiglass partitions have been installed at the Front Desk.

Markings have been placed on the floors at the Front Desk to allow 6’ social distancing.

Retail products will be wiped down before given to clients.