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COVID-19 INFORMATION: Effective 7.6.2021 As the Governor has lifted all Covid Restrictions and we all find our new normal, as a company we have taken this transition very seriously with the main goal being to ensure our clients continue to feel safe during their G2O experience. With that being said, we have updated our policies to both accommodate our fully functioning business + the best interest of our clients and our staff. As a company, we will not ask our clients to disclose their vaccination status. We ask that our clients also respect our employees personal and private health choices while inside our facility. G2O will continue to be a place to refresh, renew, relax, cater to + encourage your beauty and wellness goals. We are excited to get back to normal and we look forward to seeing your smiling faces soon. Please read below for all updated safety policies, precautions + service rules. SAFETY + PRECAUTIONS: In addition to our usual high standards of maintaining a clean environment, we have updated our procedures for cleaning and sanitation to ensure the safety of our spa + salon. We have also installed commercial quality grade Stinger Ultraviolet lights throughout our HVAC system. These UV lights destroy mold, bacteria, allergens, and more importantly air-born transmitted diseases and viruses. GENERAL RULES All non-vaccinated clients must arrive wearing a mask, if they do not have one, one will be provided for them. Masks must remain on unless the treatment does not allow for mask wearing. Fully vaccinated clients will no longer be required wear a mask. However, for those who feel more comfortable wearing a mask, we are happy to provide you with one upon arrival. The same rules apply for our G2O team members, non-vaccinated and/or those who just feel more comfortable wearing a mask, will continue to wear masks while they service our clients. If you must bring a guest with you to your appointment, they must wait in the lobby waiting area only. They cannot enter or wait in the salon or spa. Hand sanitizer will remain throughout the building. SALON All Salon Team members have been Barbicide + Barbicide Covid-19 certified. Dividers will remain in between shampoo chairs. Hand sanitizer has been placed throughout salon. We have upgraded our OSHA approved Tool disinfectant. For those clients who do not feel comfortable in the open salon, the private room is available for booking. *Must be requested at time of booking. SPA Acrylic dividers will remain in the nail department for services and drying. Our Salt Cave bookings will be for vaccinated clients only, as this is a shared service accommodating 8 clients at a time, and one cannot reap the benefits of the therapy with a mask on. Our Sauna + Steam Rooms will be accessible to vaccinated clients only, as this is an amenity that does not accommodate mask wearing. GUEST RELATIONS Check out options: Apple Pay, Self-Pay via text/email, or we will charge the credit card on file. Gratuities: Venmo is encouraged and recommended for gratuities. Receipts: Will be sent via email, paper receipts are available upon request. WELCOME BACK Our Fireside Lounge + Relaxation Lounge are now open. The Experience Room and its services are now available for booking. This includes the Bali Revitalizing Ritual, Rasul Detoxifying Ritual + Aromatherapy Group Steam. Refreshments + snacks are now available in the Salon, Fireside Lounge + 5th Floor outside of the Relaxation Lounge.


Our Facility

You are invited to enjoy our facility, which includes amenities such as our Lifestyle Retail Boutique, Fireside Lounge, Relaxation Lounge, Sauna, and complimentary beverages and snacks. Private locker rooms with steam rooms, spa robes, slippers and personal amenities are offered for use with spa services.



We welcome walk-in appointments, however, to ensure that your service is scheduled at the best time for you, we recommend that you reserve your appointments 2 to 4 weeks in advance. You can schedule your appointments by telephone, text or online. We require a credit card at the time your reservation is made to secure all appointments. Our prices and services are subject to change. Our technicians are highly-trained in their field of expertise, and are the best in the industry. If you have a preference for a male or female technician, please make your request known when making your reservation.



We accept all major credit and debit cards.


Cancellation Policy

If you must reschedule or cancel your appointment, please notify us 48 hours in advance to avoid a 50% charge for these services. Failure to arrive for your appointment or notify us, will result in a 100% charge for all reserved services.



Gratuities are not included in the price of our services or packages. At your discretion, gratuities are graciously accepted by our technicians. Gratuity envelopes are available upon check-out. The industry standard ranges from 15% to 20% of the service fee. Please note that we do not add gratuities on credit card payments. An ATM is available inside our facility, as well as most employees except Venmo or Tippy. A list is provided at the gratuities station.



Metered street parking is available, valet parking is available across the street at the Lenox Hotel for $35, or there is the Nike Town Garage in between G2O and Nike.


Gift Cards

Gift cards are perfect for any occasion! We offer gift cards in any dollar amount. G2O gift cards may be purchased by telephone or online. Spa Series for our spa services are more effective when performed on a regular basis. With the purchase of five of the same spa services, you receive the sixth FREE. Spa series are ideal for gift giving! Gift cards are not redeemable for cash and are non-refundable.


Return Policy

Unopened merchandise may be returned within 14 days from the date of purchase for a refund. Opened merchandise may be exchanged within 30 days from the date of purchase. Gift cards, services, series and packages are non-refundable.


Age Requirements

G2O is an adults-only facility. We ask that you make arrangements for your children prior to your spa visit. Anyone under 18 years of age must have parental or legal guardian written consent prior to scheduling and receiving services.


Jewelry + Valuables

Please do not bring your jewelry and other valuables into the spa. We regret that we cannot be responsible for lost or damaged personal items.



G2O offers amenities that you can enjoy prior to and after your spa services. Please plan to arrive 15 – 30 minutes before your scheduled appointments to relax and prepare for your spa services.
A late arrival may result in a shortened service. We will do our very best to accommodate you. In this instance, you would remain responsible for all reserved services.



Please be aware that no outside food or beverages are allowed on the premises. Guests wishing to order food may do so through G2O from one of our approved vendors.


No Cell Phones

For the comfort of all of our guests, we ask that you turn off and refrain from using your cell phone while inside our facility.


No Pets

We love our pets, too! However, we regret that we are unable to allow pets inside our facility due to State Board Regulations.
Service animals are welcome.

A service animal must fall under the following American with Disabilities Act guidelines:


No Alcohol or Drugs

Spa services are highly therapeutic and, therefore, we reserve the right to refuse spa services to any guest under the influence. Alcohol and drugs are not allowed in our facility.